Non Voice support usually spreads across any scope of work in the outsourcing industry wherein the representative is no required to speak to customers and includes activities like email marketing and support, chat support, transcription and order processing. Dynaxon offers services wherein representatives are trained as per client requirements. They are trained and evaluated to nurture their skills wherein they can deliver efficient transaction processing or support through email or chat. We also offer skilled work force to complete high end transcription, order taking and order processing projects
Following are some of our key expertise and features of our back office support:
End-to-end processing of orders placed by customers via phone or other channels
Order Review and Approval
Fraud detection and payment verification with the associated bank
RMA Management, Issue refunds and return tracking
Exchange tracking and management
Affiliate and partner management
Wholesale order management
Distributor channel management
Weekly Inventory reconciliation between shopping cart and fulfilment provider inventory
Backorder tracking and management
Chargeback management and bank reconciliation
Customer Service responses at Social Media channels
