Dynaxon is an emerging BPO building a “Dynamic Network” with clients and its customers. We focus on applying creative but proven methods and tools in our processes to enable our clients to achieve an edge over their competitors. Initiated by Dynamic business leaders and supported by a team of master and like-minded professionals, With Dynaxon IT Services you will be able to:
Better plan and execute your new products and services.
Drive orders to cash more rapidly and accurately with no compromise on the quality of transaction or service.
Build a stronger customer base.
Link all your disparate systems, vendors and locations together to drive a fast, efficient and accurate service operation. You will gain a critical insight into your various customer contact experiences cut both operating costs and capital expenditures, and enable a process of continuous learning and improvement that will drive better and better outcomes both in terms of customer satisfaction and financial results.
At Dynaxon we live our Mission, Vision and Core Values every day, at every department and every level of the company. These principles are used as an active guide for our decisions from the top down and our results for our clients are the evidence of their successful integration into our operations.
OUR FOCUS AND CORE COMPETENCIES
Customer Outreach: Appointment setting and Customer Relationship Management lifecycle - from customer targeting and segmentation to customer acquisition leading on to continued engagement resulting in superior retention.
Order Management: Field Dispatch & Coordination (including call center) Workforce optimization
Lead Generation: Focus on B2B as well as B2C, tele prospecting, lead nurturing and survey based lead generations.
E Commerce: Customer order Helpdesk, Enquiries, Financial transactions, Upselling Shipping and Logistics coordination
Back office Support: Data entry, Indexing, Invoice Entry, Appointment rescheduling, Email Management
